How to Synchronize Your BlackBerry Using Bluetooth

I desperately need help with syncing outlook using bluetooth. can u please help?

I desperately need help with syncing outlook using bluetooth. can u please help?

Absolutely, how can I help you?

Absolutely, how can I help you?

I cannot enable bluetooth support for my pearl. The option is grayed out.

Please help. I want to sync via bluetooth.

I cannot enable bluetooth support for my pearl. The option is grayed out.

Please help. I want to sync via bluetooth.

Where is the option grayed out? On the phone or on your PC? Let me know so that I can help you.

Where is the option grayed out? On the phone or on your PC? Let me know so that I can help you.

Hi I have the same problem and the option grayed out on the PC…either i am already open the buetooth in both PC and Device

Thanks for your support

Hi I have the same problem and the option grayed out on the PC…either i am already open the buetooth in both PC and Device

Thanks for your support

@ Hossam – The option that is grayed out, which one is it? Can you point out which step of the process above is grayed out? This can help me, help you. Thanks.

@ Hossam – The option that is grayed out, which one is it? Can you point out which step of the process above is grayed out? This can help me, help you. Thanks.

Hi Gil
I have the same issue as Elaine above. My Blackberry is paired with my computer OK but on the Device Manager (on the computer) the “enable bluetooth” is greyed out?……..any suggestions please?

Hi Gil
I have the same issue as Elaine above. My Blackberry is paired with my computer OK but on the Device Manager (on the computer) the “enable bluetooth” is greyed out?……..any suggestions please?

@everyone…I’m not sure if you missed the part of the article that stated the necessity to pair the devices before proceeding with this guide. Have you already paired the phone with your computer? If you haven’t follow this guide that I wrote;

How to Pair Bluetooth Devices in Windows Vista

Please let me know if this solves your problem.

@everyone…I’m not sure if you missed the part of the article that stated the necessity to pair the devices before proceeding with this guide. Have you already paired the phone with your computer? If you haven’t follow this guide that I wrote;

How to Pair Bluetooth Devices in Windows Vista

Please let me know if this solves your problem.

@everyone: I’ve been looking around trying to figure what this problem may be, but I could not duplicate it on both of my computers. However I did run into a help screen that listed the minimum requirements and I’m posting it here to make sure that you check that you meet these requirements. Please let me know if this was the issue.

-Your BlackBerry Device must be running version 4.1 or later
-Your PC must be Windows XP SP2 or later. (only specific adapters are supported, visit http://www.blackberry.com/support)
-Your computer needs to be paired with your Bluetooth device.

Hope this or the pairing helps…please keep us posted on your progress.

@everyone: I’ve been looking around trying to figure what this problem may be, but I could not duplicate it on both of my computers. However I did run into a help screen that listed the minimum requirements and I’m posting it here to make sure that you check that you meet these requirements. Please let me know if this was the issue.

-Your BlackBerry Device must be running version 4.1 or later
-Your PC must be Windows XP SP2 or later. (only specific adapters are supported, visit http://www.blackberry.com/support)
-Your computer needs to be paired with your Bluetooth device.

Hope this or the pairing helps…please keep us posted on your progress.

Gil, also havesame problem.
I have followed your pairing instructions (although its different on my sony laptop as it is using the Toshiba Bluetooth stack), and successfully paired my phone to the computer (it saw it as a modem).
I then went to the Blackberry Device Manager and the Bluetooth settings Enable Bluetooth Support tick box is greyed out.
Any help you can provide will be greatly appreciated.

Gil, also havesame problem.
I have followed your pairing instructions (although its different on my sony laptop as it is using the Toshiba Bluetooth stack), and successfully paired my phone to the computer (it saw it as a modem).
I then went to the Blackberry Device Manager and the Bluetooth settings Enable Bluetooth Support tick box is greyed out.
Any help you can provide will be greatly appreciated.

@Jack: You verified that you were running XP SP2 and that your BB is 4.1 or above?

@Jack: You verified that you were running XP SP2 and that your BB is 4.1 or above?

@everyone: I’ve done some more reading and it appears that the criteria below must also be met;
————————————
>If you have an account on a BlackBerry Enterprise Server, it must be running BlackBerry Enterprise Server software version 4.0.3 or later, and the following IT policies must be set to FALSE:

* Disable Desktop Connectivity
* Disable Wireless Bypass

Note: These two policies are located in the Bluetooth Policy Group. The default setting for these policies is TRUE.

>If your computer does not support Bluetooth wireless technology, a supported Bluetooth adapter can be used (DLink is not supported). For a complete list of supported Bluetooth transceivers, go to the Microsoft Support Knowledge Base and search for article 841803.

>On the BlackBerry smartphone, the Bluetooth Options screen must display Desktop Connectivity and Wireless Bypass in the Services list.
———————————–
Source: BB Support – Task 1

Check Bluetooth adapter compatibility;
Supported Bluetooth Devices – Windows

Please let me know if this shed some light on the issue.

@everyone: I’ve done some more reading and it appears that the criteria below must also be met;
————————————
>If you have an account on a BlackBerry Enterprise Server, it must be running BlackBerry Enterprise Server software version 4.0.3 or later, and the following IT policies must be set to FALSE:

* Disable Desktop Connectivity
* Disable Wireless Bypass

Note: These two policies are located in the Bluetooth Policy Group. The default setting for these policies is TRUE.

>If your computer does not support Bluetooth wireless technology, a supported Bluetooth adapter can be used (DLink is not supported). For a complete list of supported Bluetooth transceivers, go to the Microsoft Support Knowledge Base and search for article 841803.

>On the BlackBerry smartphone, the Bluetooth Options screen must display Desktop Connectivity and Wireless Bypass in the Services list.
———————————–
Source: BB Support – Task 1

Check Bluetooth adapter compatibility;
Supported Bluetooth Devices – Windows

Please let me know if this shed some light on the issue.

Hi Gil,
Thanks for your research. I am using Vodafone UK’s Blackberry Internet Service not Blackberry Enterprise Server.
My sony vaio laptop is running Windows Vista
with Blackberry Desktop Manager v4.3
My Blackberry is running the v4.6 OS

On the BB smartphone Bluetooth options doesn’t show Desktop Connectivity or Wireless Bypass, it only shows: Voice Gateway, COM7, object Push, A/V Remote Control Target & Audio Sink.

It appears for some reason my laptop cannot see certain services in the Blackberry phone.

Do you know if the fact the bluetooth opion is greyed out in the Blackberry Device Manager on my laptop is related to the toshiba bluetooth stack on my laptop?

Hi Gil,
Thanks for your research. I am using Vodafone UK’s Blackberry Internet Service not Blackberry Enterprise Server.
My sony vaio laptop is running Windows Vista
with Blackberry Desktop Manager v4.3
My Blackberry is running the v4.6 OS

On the BB smartphone Bluetooth options doesn’t show Desktop Connectivity or Wireless Bypass, it only shows: Voice Gateway, COM7, object Push, A/V Remote Control Target & Audio Sink.

It appears for some reason my laptop cannot see certain services in the Blackberry phone.

Do you know if the fact the bluetooth opion is greyed out in the Blackberry Device Manager on my laptop is related to the toshiba bluetooth stack on my laptop?

@Jack: It looks like it might be an issue with the Toshiba stack, please see post below;

“I have an 8830 and when I first got it I was extremely frustrated over not being able to get it to sync via Bluetooth. I later found that Desktop Manger was not compatible with my Dell’s integrated Bluetooth that used the Toshiba Bluetooth Stack. I was able to uninstall the Toshiba Stack and modify an INF file to install the MS Windows Bluetooth Stack and Desktop manger now works great.

The problem I now have is that I an unable to use my Bluetooth for the advanced features that the Toshiba Stack supported; most notable the ability to pair with my Bluetooth headset to use with Skype. Does anyone know if BlackBerry Desktop Manger 4.7 is now compatible with the Toshiba Bluetooth Stack or is it still not possible? Any rumors of future compatibility?”

Originally Posted at the BlackBerry Support Forums

It looks like the user changed the stack’s driver from the Toshiba to the one used by Microsoft (which is compatible). Hope this helps. I’ll be updating the article to reflect all of these findings.

Let me know if you need help with that. Have a great day.

@Jack: It looks like it might be an issue with the Toshiba stack, please see post below;

“I have an 8830 and when I first got it I was extremely frustrated over not being able to get it to sync via Bluetooth. I later found that Desktop Manger was not compatible with my Dell’s integrated Bluetooth that used the Toshiba Bluetooth Stack. I was able to uninstall the Toshiba Stack and modify an INF file to install the MS Windows Bluetooth Stack and Desktop manger now works great.

The problem I now have is that I an unable to use my Bluetooth for the advanced features that the Toshiba Stack supported; most notable the ability to pair with my Bluetooth headset to use with Skype. Does anyone know if BlackBerry Desktop Manger 4.7 is now compatible with the Toshiba Bluetooth Stack or is it still not possible? Any rumors of future compatibility?”

Originally Posted at the BlackBerry Support Forums

It looks like the user changed the stack’s driver from the Toshiba to the one used by Microsoft (which is compatible). Hope this helps. I’ll be updating the article to reflect all of these findings.

Let me know if you need help with that. Have a great day.

Hi, thanks for your page. I am using DM4.3 in Vista Ultimate and and my BB Pearl absolutely refuses to “see” and pair with my Dell XPS laptop. It worked for a while ages ago. In the Vista bluetooth cpanel the BB is listed and “connected” sometimes appears fleetingly. If it didn’t seem to close (and hadn’t worked in the past) I would give up. Any ideas?

Hi, thanks for your page. I am using DM4.3 in Vista Ultimate and and my BB Pearl absolutely refuses to “see” and pair with my Dell XPS laptop. It worked for a while ages ago. In the Vista bluetooth cpanel the BB is listed and “connected” sometimes appears fleetingly. If it didn’t seem to close (and hadn’t worked in the past) I would give up. Any ideas?

@Matt: Although it worked before I would urge you to update all the software to the latest versions. From your posting it looks like you’re running 4.3, it would probably be best to upgrade to 4.7 and then try again.

Make sure to backup your files prior to the upgrade. Let us know how it goes. Thanks.

@Matt: Although it worked before I would urge you to update all the software to the latest versions. From your posting it looks like you’re running 4.3, it would probably be best to upgrade to 4.7 and then try again.

Make sure to backup your files prior to the upgrade. Let us know how it goes. Thanks.

hey Gil.
I installed DM5 on Vista 32 and sync with Blackberry Bold. Everything works great with the sync but it will not automatically disconnect from bluetooth after I exit DM. Device Manager is greyed out so I cannot force the disconnect. Any ideas? Thanks.

hey Gil.
I installed DM5 on Vista 32 and sync with Blackberry Bold. Everything works great with the sync but it will not automatically disconnect from bluetooth after I exit DM. Device Manager is greyed out so I cannot force the disconnect. Any ideas? Thanks.

@Matt: I’m assuming that you have got the latest version of DM and BB software? How have you confirmed that that BT is still connected after exiting DM?

When you say DM is greyed out, is this after closing the app or when you minimize? Please let me know.

Might want to take a look at this article – blackberryforums.com

@Matt: I’m assuming that you have got the latest version of DM and BB software? How have you confirmed that that BT is still connected after exiting DM?

When you say DM is greyed out, is this after closing the app or when you minimize? Please let me know.

Might want to take a look at this article – blackberryforums.com

Gil,
Thanks for the reply. When I exit Desktop Manager, Device Manager stays up and keeps the device connected to Bluetooth. Usually, when you exit Desktop M, Device M quits also. But, I am staying connected. I read over the article and I think that has some great information. I will try those suggestions and see if it works. Thanks.

Gil,
Thanks for the reply. When I exit Desktop Manager, Device Manager stays up and keeps the device connected to Bluetooth. Usually, when you exit Desktop M, Device M quits also. But, I am staying connected. I read over the article and I think that has some great information. I will try those suggestions and see if it works. Thanks.

I’m experiencing the same problem as Matt. After closing down Desktop Manager and connecting through BT to the BlackBerry the Device manager stays open with my blackberry (It used to close down when I shut down Desktop manager before and it was also connected over BT, but that was before my computer crashed and I had to redo everything). Anyone know where to look to shut down Device Manager when Desktop Manager Closes?

I’m experiencing the same problem as Matt. After closing down Desktop Manager and connecting through BT to the BlackBerry the Device manager stays open with my blackberry (It used to close down when I shut down Desktop manager before and it was also connected over BT, but that was before my computer crashed and I had to redo everything). Anyone know where to look to shut down Device Manager when Desktop Manager Closes?

Hi Gil,

Great page, I actually found your page while I was searching for an answer to the same problem that Matt is having. The number of people out there that struggle to connect via bluetooth is amazing, it’s great of you to put this out there to help.

I have never had a problem connecting my BB8830 WE via bluetooth to my dell inspiron 1525, running 32-bit vista ultimate. However, once I close desktop manager (v5.0.0.11), device manager stays open in the taskbar and my blackberry stays connected. If I wait, after about 5-7 minutes, device manager closes and my blackberry will finally disconnect. (Matt, you may want to wait and see if eventually your blackberry does disconnect.) I find that if I disable bluetooth and connect via USB (just to test), I have the same issue. Device Manager stays open after desktop manager has closed for about 5 minutes until it eventually closes, so it doesn’t seem to be only a bluetooth issue. Any ideas? I was wondering if maybe there was a device manager log you know of somewhere in windows I could check to see what is going on during the long delay before disconnect? I am not sure where else to look, the fact that is does eventually disconnect makes me think that it is working properly, but I can’t figure out the delay. Thanks in advance for any help or ideas you have and once again thanks for putting this blog out there.

Hi Gil,

Great page, I actually found your page while I was searching for an answer to the same problem that Matt is having. The number of people out there that struggle to connect via bluetooth is amazing, it’s great of you to put this out there to help.

I have never had a problem connecting my BB8830 WE via bluetooth to my dell inspiron 1525, running 32-bit vista ultimate. However, once I close desktop manager (v5.0.0.11), device manager stays open in the taskbar and my blackberry stays connected. If I wait, after about 5-7 minutes, device manager closes and my blackberry will finally disconnect. (Matt, you may want to wait and see if eventually your blackberry does disconnect.) I find that if I disable bluetooth and connect via USB (just to test), I have the same issue. Device Manager stays open after desktop manager has closed for about 5 minutes until it eventually closes, so it doesn’t seem to be only a bluetooth issue. Any ideas? I was wondering if maybe there was a device manager log you know of somewhere in windows I could check to see what is going on during the long delay before disconnect? I am not sure where else to look, the fact that is does eventually disconnect makes me think that it is working properly, but I can’t figure out the delay. Thanks in advance for any help or ideas you have and once again thanks for putting this blog out there.

@Matt: Keep us posted on your progress so that others can learn from your experience. Good luck and thanks for getting back to me.

@Matt: Keep us posted on your progress so that others can learn from your experience. Good luck and thanks for getting back to me.

@Tom E Gunn: Did you take a look at the link I had provided Matt? Also did you verify that your DM and the BB both had the latest software/firmware versions? Please keep us posted. Thanks.

@Tom E Gunn: Did you take a look at the link I had provided Matt? Also did you verify that your DM and the BB both had the latest software/firmware versions? Please keep us posted. Thanks.

@Colin: I think that you are correct in assuming it is a ‘normal’ function. Perhaps the device stays connected for a short period of time after closing down DM in case you wish to relaunch the application and quickly connect to the device. If anyone out there comes up with a solution or can point to a solution please post it here.

If I run into anything I’ll make sure to add it here for those of you subscribed to this thread. Thank you for your feedback.

@Colin: I think that you are correct in assuming it is a ‘normal’ function. Perhaps the device stays connected for a short period of time after closing down DM in case you wish to relaunch the application and quickly connect to the device. If anyone out there comes up with a solution or can point to a solution please post it here.

If I run into anything I’ll make sure to add it here for those of you subscribed to this thread. Thank you for your feedback.

I’m running DM v4.7, and i am running the toshiba bluetooth as this is the default installed on a Dell d630. How do i install (where do i get) the microsoft bluetooth?

I’m running DM v4.7, and i am running the toshiba bluetooth as this is the default installed on a Dell d630. How do i install (where do i get) the microsoft bluetooth?

@Andre – To get the latest Bluetooth Stack from Microsoft, download this file – http://download.microsoft.com/download/whistler/SP/1.1.1/WXP/EN-US/bt_stack_rtm.exe
Let me know if it helps. Good Luck!

@Andre – To get the latest Bluetooth Stack from Microsoft, download this file – http://download.microsoft.com/download/whistler/SP/1.1.1/WXP/EN-US/bt_stack_rtm.exe
Let me know if it helps. Good Luck!

Hello, I’m having trouble paring my BB storm with other devices via bluetooth. In the device connection tab, it is impossible for me to add a checkmark to the Enable bluetooth support checkbox. Can anyone help me please? thank you.

Hello, I’m having trouble paring my BB storm with other devices via bluetooth. In the device connection tab, it is impossible for me to add a checkmark to the Enable bluetooth support checkbox. Can anyone help me please? thank you.

Gil,
I followed the above your pairing phone and laptop. All went well and it seems like it was going to work until I hit sync and nothing happened! I closed the desktop manager and re-opened it and my Device connection (PIN) changed back to None. I clicked on Options to try and change it back, but everything is grayed out! Any ideas? Thanks, Alan

Gil,
I followed the above your pairing phone and laptop. All went well and it seems like it was going to work until I hit sync and nothing happened! I closed the desktop manager and re-opened it and my Device connection (PIN) changed back to None. I clicked on Options to try and change it back, but everything is grayed out! Any ideas? Thanks, Alan

My blackberry pearl 8220 is connected however it will not let me use application manager etc… it says it's not supported via bluetooth and only usb?

My blackberry pearl 8220 is connected however it will not let me use application manager etc… it says it's not supported via bluetooth and only usb?

@Alan – There's a ton of links that I have included in the comments section of this article for troubleshooting these issues. The problems people have and the hardware they have vary so it's hard to pinpoint to one specific item, check them out. If you have any more questions I'll be more than happy to help you.

@Alan – There's a ton of links that I have included in the comments section of this article for troubleshooting these issues. The problems people have and the hardware they have vary so it's hard to pinpoint to one specific item, check them out. If you have any more questions I'll be more than happy to help you.

@Gavin – Do you have the latest version of BB software running on your pearl? This might be the issue, check back and keep us posted.

@Gavin – Do you have the latest version of BB software running on your pearl? This might be the issue, check back and keep us posted.

Is there a way of having the Synchronisation take place automatically instead of having to click ok to connect to the blackberry?

Is there a way of having the Synchronisation take place automatically instead of having to click ok to connect to the blackberry?

I found the option to make it auto synch without user intervention.
when you select the device connected (PIN) in the synchronise window it comes up with an option window and you can unselect "prompt before connecting to a bluetooh device"

I found the option to make it auto synch without user intervention.
when you select the device connected (PIN) in the synchronise window it comes up with an option window and you can unselect "prompt before connecting to a bluetooh device"

even though my computer canpair with my blackberry, my "turn on bluetooth" option in the device manager is greyed out. does anyone know why that is?

even though my computer canpair with my blackberry, my "turn on bluetooth" option in the device manager is greyed out. does anyone know why that is?

Device Manager in Windows? Strange, try re-enabling the Bluetooth Radio and see if that helps.

Thanks for sharing.

Device Manager in Windows? Strange, try re-enabling the Bluetooth Radio and see if that helps.

Thanks for sharing.

[...] If you want to set up Bluetooth for your Desktop Manager on your PC, try these helpful guides for Windows Vista and Windows XP. Giancarlo did a great roundup of Mac sync solutions for BlackBerry that is [...]

[...] If you want to set up Bluetooth for your Desktop Manager on your PC, try these helpful guides for Windows Vista and Windows XP. Giancarlo did a great roundup of Mac sync solutions for BlackBerry that is [...]

[...] If you want to set up Bluetooth for your Desktop Manager on your PC, try these helpful guides for Windows Vista and Windows XP. Giancarlo did a great roundup of Mac sync solutions for BlackBerry that is [...]